for a return/exchange. Special Policy for Hair Extensions, please note that the hair extensions are not returnable if opened out of the package because hair extensions are a hygienic product. The kiosks are individually owned operated, so any returns/exchanges would have to be handled directly with the location you purchased from, as they keep their own inventory and have their own return/exchange policies. We require a restocking fee for any items that were custom ordered. M is pleased to offer a return/exchange for merchandise purchased online at m only. We recommend that you send the package back to us with traceable carrier and insure the full amount of the merchandise you are sending back. We do not offer returns for discounted items, sale items, phone orders, and special orders. Please note, sALE items ARE final sale, items purchased with a promo code or coupon will only allow exchanges, no returns. All returns/exchanges attempted and allowed after the first time purchase waiver will be exempt to our company's restocking fee charge. inquiries should BE about purchases made only - ALL other inquiries from purchases made AT retail locations should BE directed TO THE location YOU purchased directly from.
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For a full return and/or exchange, you must return the item back in its original condition and in its original packaging. We take matters of hygiene and public safety seriously and thus, we do not allow opened items to be returned for the safety of all of our customers. All sales are final on markdowns. In the event that you choose to forgo secured tracking, Soho will not be held responsible for lost returns. Exchange Shipping Fees, you are responsible for all exchange shipping costs. Items must be returned or exchanged within 14 days of the original sales receipt date. Exchange/Returns with Items Purchased from Soho Retail Locations (Outside of m). Items purchased at other retail locations or promotional events are not eligible for return and/or exchange. Please note that our Customer Service is only available Monday - Friday from 8:00 AM PST - 5:00 PM PST. No price adjustments or price matching.
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